Shipping Times

Hak5 offers the following shipping services:

• Within the United States
• USPS/FedEx Standard: 2-8 Business Days
• USPS/FedEx Standard: 2-8 Business Days (Signature Required)
• UPS/FedEx Expedited: 2 Business Days
• Outside the United States
• DHL/FedEx Expedited Duties Unpaid: 2-5 Business Days
• Passport Priority Tracked: 8-14 Business Days (Duties May Apply)
• Passport Priority Duties Paid: 8-14 Business Days

Shipping times are estimates. All orders are subject to a handling time of 1-3 business days for fulfillment with shipping carriers.

Do you ship orders to the EU? If so, how will orders to the EU be shipped?

Yes, we ship to the EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the EU €150 and Under.

Shipping Rates

Shipping rates are calculated at checkout based on weight of order and destination location. As a general rule, the following provides an estimate of shipping rates within the US and Europe.

Within the United States

USPS/FedEx Standard: 2-8 Business Days

UPS/FedEx Expedited: 2 Business Days

Outside the United States

Generally, rates for orders shipping outside the United States are calculated at checkout. Typically orders up to 1 lbs ship as low as $11 to the European Economic Area by Passport Priority and $39 by DHL or FedEx Expedited. Use the shipping calculator at checkout to determine the exact shipping rate.

Shipping Policy

All sales are on an CPT basis subject to the rules of ICC Intercoms® 2010 CPT. The International Chamber of Commerce states that “Carriage Paid To” means that the seller delivers the goods to the carrier or another person nominated by the seller at an agreed place (if any such place is agreed between parties) and that the seller must contract for and pay the costs of carriage necessary to bring the goods to the named place of destination. 

Further, the risk of loss of or damage to the goods, as well as any additional costs due to events occurring after the time the goods have been delivered to the carrier is transferred from the seller to the buyer when the goods have been delivered into the custody of the carrier.

See page 12 of the full INTERCOMS 2010 ICC Official Rules for the Interpretation of Trade Terms for a complete CPT definition.

It is the buyers responsibility to provide an accurate shipping address and telephone number. Buyer acknowledges that the shipping address cannot be changed after purchase, that the shipping carrier may contact them at the provided telephone number, and that the shipping carrier may abandon the package if buyer cannot be contacted. 

Hak5 does not accept payment by check, money order or by telephone. Hak5 does not ship packages using a customer shipping account. Delivery to hotels and freight forwarder and international shipping consolidation services are prohibited and Hak5 is not responsible to lost or undeliverable packages shipped to these locations.

Several shipments may be necessary to completely fulfill your order. Tracking information will be furnished for each package. Back-ordered and pre-ordered items will be shipped as soon as items come available. In-Stock items ordered along with back-ordered items will not ship until the back-ordered items are available. Items on back-order or pre-order will be identified as such at time of purchase.

Hak5 is responsible for the delivery of goods into the custody of the shipping carrier. Buyer bears all risks of loss of or damage to the goods from the time they have been delivered into the custody of the carrier. This means that the buyer is responsible if the package is abandoned, destroyed, lost or shipped to an incorrectly specified address. 

The buyer must obtain at his own risk and expense any import licence or other official authorisation and carry out all customs formalities for the importation of the goods and, where necessary, for their transit through another country. See section below on Customs and Import Duties.